Episode 42

Cultivating a culture of feedback and communication

by Ophthalmology Business Academy | September 6, 2023

Effective communication empowers you to overcome challenges and achieve success.

Welcome to an episode full of insightful conversation with co-host Sarah and esteemed guest speaker Amanda Turner. They engage in a discussion about “Cultivating a Culture of Feedback and Communication.”

From this episode, you’ll gain valuable insights into the cornerstones of success for thriving practices and organizations. With an emphasis on open communication and constructive feedback, Sarah and Amanda explore how these elements profoundly impact growth and collaboration.

Get ready to learn practical strategies to help you create a culture of feedback within your organization. This culture will help nurture innovation and empower individuals to thrive.


  • 00:01:00 – Amanda’s journey in ophthalmology
  • 00:02:49 – Why are Feedback and open communication so important? 
  • 00:04:18 – Some of the things they have done and other practices could do to make feedback and communication an integral part of their culture
  • 00:06:15 – How to implement this type of culture with different personalities in your practice
  • 00:08:34 – How did Austin Retina start this? THE FIRST STEP
  • 00:10:05 – The culture of failure
  • 00:11:16 – How do you make sure that you aren’t the problem?
  • 00:13:33 – Feedback and recommendations are left alone without addressing! Amanda’s advice on this matter. 
  • 00:16:53 – How do you create trust within the team to avoid them perceiving feedback as negative
  • 00:24:51 – Connect with Amanda


Amanda Turner COE, OCSR

Director of Operations at Austin Retina Associates

Amanda Turner is a dedicated and accomplished healthcare professional with a profound commitment to the field of ophthalmology. As the Director of Operations at Austin Retina Associates, she brings a wealth of experience, leadership, and expertise to her role, making her an invaluable asset to the organization.

Amanda’s journey in the world of ophthalmology began a decade ago when she joined Austin Retina Associates as a technician. Her unwavering dedication and exceptional skills quickly propelled her through the ranks. Over the years, she transitioned to the role of a team scribe and then later Clinical Supervisor, where her attention to detail and accuracy were instrumental in maintaining the highest standards of patient care.

Recognized for her exceptional contributions to the field, Amanda conducted a virtual training session for the American Academy of Ophthalmic Executives (AAOE) in 2021, where she shared her insights and expertise with industry peers. Her commitment to excellence was further evident when she presented at the American Society of Ophthalmic Administrators (ASOA) in 2023, demonstrating her proficiency in knowledge dissemination and ability to adapt to the evolving landscape of healthcare administration.

Amanda’s impressive career trajectory culminated in her appointment as Director of Operations, a testament to her leadership skills, strategic thinking, and dedication to operational excellence. Her role involves overseeing and optimizing the day-to-day operations of Austin Retina Associates, ensuring that patients receive the highest level of care.

Amanda holds the distinguished Certified Ophthalmic Executive (COE) designation, underscoring her commitment to ongoing professional development and her mastery of the intricacies of ophthalmic management. She is also recognized as an Ophthalmic Coding Specialist in Retina, highlighting her expertise in the field’s complex world of coding and billing.

Beyond her professional accomplishments, Amanda is passionate about teaching and fostering growth. She firmly believes in the importance of relational skills and strives to impart her knowledge to others. Her dedication to continuous learning benefits her team and the wider ophthalmic community.

A proud member of the American Society of Ophthalmic Administrators, Amanda Turner continues to be a driving force in the advancement of ophthalmology, elevating standards of patient care and operational efficiency.

In her pursuit of excellence, Amanda is poised to continue making a lasting impact on the field of ophthalmology, guiding her team and her organization toward a future defined by unparalleled patient care and operational excellence.

Connect with Amanda

LinkedIn: linkedin.com/in/amanda-turner-coe-ocsr-201004175
Email: Aturner@austinretina.com 


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