Leading with Emotional Intelligence: Managing Stress, Promoting Empathy, and Building Strong Relationships with Patients and Staff.

As leaders/ ophthalmology practice owners, we are always looking for methods to sharpen our abilities and develop more effective team-leading techniques. However, have you ever thought about how your leadership style is influenced by emotional intelligence?

In this episode, Reputable HR consultant and leadership specialist Mike Lyons explores the potential of emotional intelligence and how it may change the way we influence and lead others in ophthalmology practices. He explains the four key elements of emotional intelligence and how you can use these elements for the benefit of your practice.

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Timestamps

• 00:01:20 – Mike’s Journey in Ophthalmology
• 00:03:00 – Four components of Emotional Intelligence
• 00:04:20 – Where should leaders begin in their efforts to lead with emotional intelligence?
• 00:06:49 – Managing stress in an ophthalmology practice
• 00:09:23 – What is empathy?
• 00:11:16 – How do you handle the negativity bias?
• 00:14:18 – What are some ways leaders can help build trust with their staff, given that our employees are affected by this negativity bias and tendency to distrust others?
• 00:17:08 – How can we use emotional intelligence to strengthen relationships with patients?
• 00:19:38 – Handling emotionally distressed patients and team members: strategies to create a good environment for them
• 00:22:36 – How can leaders best deal with that stress and truly show up with emotional intelligence?
• 00:26:21 – What resources can our listeners seek out to learn more about EQ?
  • Book 1 – Soundtracks: The Surprising Solution to Overthinking (Overcome Toxic Thought Patterns and Take Control of Your Mindset) by John Acuff
  • Book 2 – The High 5 Habit by Mel Robbins 
  • Book 3 – The Science of Mindfulness: A Research-Based Path to Well-Being by Ronald Siegel
• 00:28:10 – Connect with Mike

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Mike Lyons

HR and leadership expert

Mike is a seasoned HR leader who has worked in environments ranging from startup to Fortune 500. He spent five years as the Director of HR for a large retina practice and has been a frequent presenter at ASOA and AAOE conferences on the topics of leadership, culture, and employee engagement. He can be found on LinkedIn and Instagram at @MikeLyonsHR

Connect with Mike

LinkedIn: linkedin.com/in/mikelyonshr

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