Episode 10

The Patient Payment Experience in 2023 and Beyond

by Ophthalmology Business Academy | January 25, 2023

Ophthalmology practices care a lot about the patient’s experience throughout the patient’s journey, but often, patients go through various confusions when they have to make the payment.

Nearly 40% of healthcare consumers need help understanding the medical billing and payment  procedure. Even if you provide an outstanding service to the patient until the moment of paying the bill, if there are problems in the payment procedure, the patient will not be satisfied with your service.

Therefore, it is essential to eliminate payment confusion from your practice to keep your patient 100% happy with your service.

In this episode, Sean Hanlon, Chief Executive Officer at CoFi, Inc., discusses the strategies and ideas for streamlining patient payment experience in ophthalmic practices.


  • 00:03:26 – Why is it important to talk about patient payment experience?
  • 00:06:27 – Patient payment experience for surgical procedure and how to make it better
  • 00:10:27 – What practices need to consider to streamline the payment process?
  • 00:14:27 – Do practices accurately streamline their payment process?
  • 00:18:30 –  What is the response from patients toward a streamlined payment process?
  • 00:21:40 – Tips to make the overall experience better
  • 00:22:50 – Type of practices that can benefit from revamping the patient payment experience 
  • 00:24:04 – Resources to learn about patient payment experience


Sean Hanlon
CEO at CoFi, Inc

Connect with Sean: www.linkedin.com/in/seanmhanlon/


Share this Podcast: